Dr. Mary Jo Bitner
Professor and Edward M. Carson Chair
Co-Executive Director, Center for Services Leadership
W. P. Carey School of Business
Arizona State University
Some careers rely on more teamwork than others, but all require some basic level of working with others to achieve a goal. In this course, you’ll learn some basic skills, that when done every day, can help you be a great team member.
Professor and Edward M. Carson Chair
Co-Executive Director, Center for Services Leadership
W. P. Carey School of Business
Arizona State University
Associate Professor of Marketing
Center for Services Leadership
W.P. Carey School of Business
Arizona State University
Champoux, Tom, Cliff Chirls, and George Myers (2015) Teams That Work: The Six Characteristics of High Performing Teams, Bellevue, WA: The Effectiveness Institute.
Folkman, Joseph, “5 Ways to Build a High Performance Team,” Forbes.Com, https://www.forbes.com/sites/joefolkman/2016/04/13/are-you-on-the-team-from-hell-5-ways-to-create-a-high-performance-team/#49e9ab497ee2 Sourced on January 16, 2018.
Forbes.com, “Five Ways to Build an Effective Team,” https://www.forbes.com/sites/theyec/2013/06/07/five-ways-to-build-an-effective-team/#33bcefae0adb Sourced on January 16, 2018.
Lencioni, Patrick (2016) The Ideal Team Player, Hoboken, NJ: Jossey-Bass.
MIT Human Resources, “The Basics of Working on Teams,” http://hrweb.mit.edu/learning-development/learning-topics/teams/articles/basics Sourced on January 16, 2018.
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