Dr. Rodney Lacey
Clinical Associate Professor
Management and Entrepreneurship
W.P. Carey School of Business
Arizona State University
Conflict Resolution
All professionals deal with conflict at work. What sets leaders apart is how they resolve conflict in a way that makes everyone better off. In this module learn why, and how, leaders can use conflict as a tool to improve performance of the entire team.
About This Course
All professionals deal with conflict at work. What sets leaders apart is how they resolve conflict in a way that makes everyone better off. In this module learn why, and how, leaders can use conflict as a tool to improve performance of the entire team.
Course Staff
References
Brett, J. M. (2007). Negotiating globally: How to negotiate deals, resolve disputes, and make decisions across cultural boundaries. John Wiley & Sons.
Cialdini, R. B. (2007). Influence: The psychology of persuasion. New York: Collins.
Hackman, J. R. (2002). Leading teams: Setting the stage for great performances. Harvard Business Press.
Ury, W. (2007). Getting past no: Negotiating in difficult situations. Bantam.
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