linkedin behance facebook instagram odnoklassniki twitter vimeo vk youtube logo-edx
Skip to main content

Making Good Decisions

Making good decisions is an important skill for all successful employees. To do this, you must know which decisions you can make and keep you emotions under control during decision making. In this module, you will learn how to determine which decisions are yours and always make strong decisions.

About This Module

Making good decisions is an important skill for all successful employees. To do this, you must know which decisions you can make and keep you emotions under control during decision making. In this module, you will learn how to determine which decisions are yours and always make strong decisions.

Course Staff

Course Staff Image #2

Dr. Kathryn K. Eaton

Clinical Associate Professor of Marketing
Center for Services Leadership
W.P. Carey School of Business
Arizona State University

Course Staff Image #1

Dr. Mary Jo Bitner

Professor and Edward M. Carson Chair
Co-Executive Director, Center for Services Leadership
W. P. Carey School of Business
Arizona State University

Course Staff Image #2

Dr. Douglas Olsen

Associate Professor of Marketing
Center for Services Leadership
W.P. Carey School of Business
Arizona State University

References

Business Dictionary (n.d.). Retrieved April 2018 from Business Dictionary: http://www.businessdictionary.com/definition/empowerment.html

Gregory, R., Failing, L., Harstone, M., Long, G., McDaniels, T, and Ohlson, D. (2012). Structured Decision Making: A Practical Guide to Environmental Management Choices. West Sussex, UK: Wiley-Blackwell.

Kokemuller, N. (n.d.). Importance of Decision Making & Assertiveness in the Workplace. Work - Chron.com. Retrieved from http://work.chron.com/importance-decision-making-assertiveness-workplace-2651.html

Petty, A. (2017, December 23). How to Make Better Decisions at Work. Retrieved from https://www.thebalancecareers.com/how-to-make-better-decisions-at-work-3961619

Shoukry, A.I. (2017). In or Out: A practical guide to decision making.

Uccellani, V. (2014, February 18). 10 Tips for Making Decisions in the Workplace. Retrieved from http://www.globallearningpartners.com/blog/10-tips-for-making-decisions-in-the-workplace

Frequently Asked Questions

What web browser should I use?

The Open edX platform works best with current versions of Chrome, Firefox or Safari, or with Internet Explorer version 9 and above.

See our list of supported browsers for the most up-to-date information.

  1. Course Number

    Advanced Customer Service
  2. Classes Start

Enroll