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Troubleshooting and Having a Solution Mindset

When you have a job, problems are going to come up. In these moments, the most important thing is solving the problem and learning from the situation so you can get better in the future. In this module, you will learn how to best address challenges and keep a positive mindset while you do it.

About This Course

When you have a job, problems are going to come up. In these moments, the most important thing is solving the problem and learning from the situation so you can get better in the future. In this module, you will learn how to best address challenges and keep a positive mindset while you do it.

Course Staff

Course Staff Image #2

Dr. Kathryn K. Eaton

Clinical Associate Professor of Marketing
Center for Services Leadership
W.P. Carey School of Business
Arizona State University

Course Staff Image #1

Dr. Mary Jo Bitner

Professor and Edward M. Carson Chair
Co-Executive Director, Center for Services Leadership
W. P. Carey School of Business
Arizona State University

Course Staff Image #2

Dr. Douglas Olsen

Associate Professor of Marketing
Center for Services Leadership
W.P. Carey School of Business
Arizona State University

References

Zeithaml, V., Bitner, M. J., and Gremler, D. (2017), Services Marketing: Integrating Customer Focus Across the Firm, 7th. Ed., New York: McGraw-Hill.

Center for Services Leadership (n.d.), How to Profit from Service Recovery, https://research.wpcarey.asu.edu/services-leadership/online-educatio/how-to-profit-from-service-recovery/.

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  1. Course Number

    Advanced Customer Service
  2. Classes Start

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