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Conflict Resolution

All professionals deal with conflict at work. What sets leaders apart is how they resolve conflict in a way that makes everyone better off. In this module learn why, and how, leaders can use conflict as a tool to improve performance of the entire team.

About This Course

All professionals deal with conflict at work. What sets leaders apart is how they resolve conflict in a way that makes everyone better off. In this module learn why, and how, leaders can use conflict as a tool to improve performance of the entire team.

Course Staff

Course Staff Image #2

Dr. Rodney Lacey

Clinical Associate Professor
Management and Entrepreneurship
W.P. Carey School of Business
Arizona State University

References

Brett, J. M. (2007). Negotiating globally: How to negotiate deals, resolve disputes, and make decisions across cultural boundaries. John Wiley & Sons.

Cialdini, R. B. (2007). Influence: The psychology of persuasion. New York: Collins.

Hackman, J. R. (2002). Leading teams: Setting the stage for great performances. Harvard Business Press.

Ury, W. (2007). Getting past no: Negotiating in difficult situations. Bantam.

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  1. Course Number

    Leading Others
  2. Classes Start

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